Please refer to our frequently asked questions where we have tried to answer most queries, before contacting us.
Our telephone advice line number is extremely busy. To help us ensure we address your question, please direct your call to the most appropriate service.
All messages will be recorded. Please leave your name, date of birth and a brief message. We will aim to answer them in a timely fashion.
These lines are not for any emergencies
| Service and phone number | When to contact this service? | |
Biologics homecare providers | Biologic Homecare Providers | Please contact the homecare provider directly for any queries relating to delivery of your biologic medication ( details of phone numbers in the link alongside) |
| Biologic administrative team | 0131 537 2899 | For any other query regarding your biologic drug |
| Osteoporosis helpline | 0131 537 2697 | Require advice about the osteoporosis treatment you are receiving. Experiencing any medication related side effects. If you need to change your appointment with one of the Osteoporosis Nurses or an infusion appointment at St. John’s Hospital / East Lothian Community Hospital. |
| Ward 75 Day Unit / Infusion Suite @ Western General | 0131 465 9023 | If you are unable to attend or need to change your scheduled infusion appointment. |
| Medical Physics (Dexa scans) | 0131 537 3727 | If you are unable to attend or need to change your scheduled Dexa scan appointment. |
| Pharmacy: Western General Hospital (WGH): 0131 537 1210 East Lothian Community Hospital (ELCH): 01620 642 855 St John’s Hospital(SJH) 01506 522037 | WGH opening: Mon-Fri 08:45-17:00 Sat &Sun 09:00-12:30 ECLH opening: Mon-Fri 09:00-17:00 CLOSED Sat & Sun SJH opening: Mon-Fri 09:00-17:00 Sat &Sun 10:00-14:00 | If you are due to collect your medication from the hospital. The pharmacy will usually attempt to call you to let you know the medication is ready to collect. If you haven’t heard, please call to confirm with the hospital pharmacy your medication is ready before attending. |
| Rheumatology Advice line | 0131 537 1405 | Experiencing a flare which has not responded to self-help treatments. Are experiencing any medication side effects. Require advice on your Rheumatology medication. Holiday / vaccination advice can be found on FAQs. Pregnancy related queries : Pregnancy_DMARDs_and_Biologic_Therapies Final Jan 2023 |
| Rheumatology Nurse appointments | WGH –0131 537 3677 SJH –01506 523824 | If you wish to change your appointment with the Rheumatology nurse. |
| Consultant’s secretary | Who Are We | Queries relating to your follow-up appointments with your consultant. Copies of clinic letters . |
Patient Appointment Centre (PAC): 01506 522180 | 01506 522180 All enquiries relating to new patient appointments. | |
