The need for communication training is paramount to ensure quality person led care and good outcomes for individuals. It is also proven to impact positively on retention of staff who are working in increasingly challenging situations.
NHS Lothian Clinical Education Team offer a variety of sessions where staff, in varying job roles, can explore and develop their own communications skills, in a safe and supportive way.
Navigating Communication Challenges in Clinical Practice – Two-Part Programme
This programme explores the foundations of effective communication in clinical practice and builds confidence in managing more challenging or emotionally charged situations.
The aim is to strengthen team relationships, improve workplace culture, and build confidence in managing difficult conversations while maintaining professionalism and empathy.
This communication programme is delivered over two linked sessions, please ensure you are able to attend both days of the programme.
The sessions include:
• Understanding personality styles and teamwork
• The impact of incivility
• Emotional intelligence in practice
• Building trust through everyday interactions
• Recognising stress and distress
• Structured responses when communication breaks down
• Active listening techniques
• Compassionate, solution-focused conversations
• Practical scenario-based group work
Booking is Essential
Care Home and Care at Home Staff – Please email loth.trainingandeducationcarehomes@nhs.scot
NHS Staff – Please Book through eESS
When booking Day One, staff are automatically enrolled onto Day Two. Please ensure both dates are available before booking.
This education package is only one of many offered to those working in care homes and care at home services across the Lothians.
To discover others and find out more information please use the Education and Training Directory
