NHS Lothian is committed to improving services for patients and their families. We understand that when people need or attend one of our health services they can be very worried, and in pain or discomfort. However, sometimes you can get help more quickly, safely and conveniently.
This is why you may be signposted to another more appropriate care service, which can better meet your healthcare needs. Signposting aims to ensure that you get the right care in the right place at the right time and avoid unnecessary delays.
Please use the information on these pages to learn more about which service can help you best or visit nhsinform.scot
In a critical emergency always dial 999 or attend your nearest Emergency Department (ED).
We are keen to hear about your experience of our services. If you want to tell us about this, you can do this:
- In writing
- By telephoning the Patient Experience Team: 0131 536 3370 (9am – 2pm)
- By email: feedback@nhslothian.scot.nhs.uk
- Face to face discussion with the NHS Lothian team looking after you or your patient’s care
It is helpful if you can provide as much detail as possible including your address, email or telephone number so that we can get in touch with you if we need further information.
You can find out more about the patient experience process online at: nhslothian.scot/YourRights/ComplimentsConcernsComplaints
