RHCYP Melville Unit – Child and Adolescent Mental Health Services

In emergencies, parents or carers should contact their GP within office hours and NHS 24, out of hours.

NHS 24 will make contact with CAMHS USC (within operational hours) or on call psychiatry.

Information for Families

Your visit to CAMHS

Information for patients and carers
Child and Adolescent Mental Health Services (CAMHS)

Royal Hospital for Children & Young People (RHCYP)
50 Little France Crescent
Edinburgh
EH16 4TJ

Melville reception – 0131 312 0050
Melville IPU – 0131 312 0030

Welcome

You have an appointment to be seen in the Melville Unit at the new the new Royal Hospital for Children and Young People (RHCYP) located on the Royal Infirmary Campus, Edinburgh. We know that coming to hospital can be a stressful time for you and your family. We will do all we can to help to make your visit to the hospital as pleasant as possible.

After reading this information if you have further questions about your visit before attending, please don’t hesitate to contact our appointments desk on the number above. Alternatively when you attend the department please ask a clinician involved in your care. They will be pleased to help you and, if necessary, talk to other members of your family. We are committed to making sure that the care and treatment you receive is of the highest possible standard.

For more information see the A Young Persons, Families and Carers Welcome Information for Admission to the CAMHS Melville Inpatient Unit and the Quick Guide for Parents and Carers to the CAMHS Melville IPU.

General information to help with your attendance at your hospital appointment

Accessing RHCYP hospital parking (marked ‘1B’ on the map)

When you come to the unit please park in Car Park 1B which is on the left as you enter the Bioquarter at Gate 1, opposite the entrance to the Royal Hospital for Children and Young People.

There is a barrier and security guard at the entrance to the car park. Please let the guard know you are visiting the Melville Unit.

Patients and their families can use public transport, or arrange to be dropped off at the hospital in a drop-off zone. Please do not park in any of the drop-off zones.

Please be aware that the roads around the Little France site are controlled by the local council. Parking on single or double yellow lines may result in a parking ticket issued by local council parking attendants.

Although there is car park security surveillance, please ensure that you lock your car and leave your valuables out of sight.

Disabled Access

The disabled access to the hospital is via the main RHCYP or DCN entrance.

Public transport and travel information

Bus details available from:
Lothian Buses on 0131 555 6363
www.lothianbuses.co.uk

Travelling Scotland on 08712002233 or www.travelinescotland.com

Train details available from:
National Rail Enquiries on 03457 484 950
www.nationalrail.co.uk

Travel costs

If you receive certain social security benefits or are on a low income, you may be entitled to help with travel costs to the hospital for appointments. When you come to hospital, please bring details relating to the benefits you receive and ask for a certificate of attendance from the reception in the department you are visiting. This certificate should then be taken to the Cashier’s office which can be found in the Royal Infirmary of Edinburgh in the mall area (ground floor opposite the Simpsons Corridor).

Cashier’s office is open: Monday – Friday: 08.30-13.00 & 13.30-16.30 (16.00 Friday).

Patient Transport

Patient Transport will only be made available if you have a medical/clinical need. Telephone 0300 123 1236 (calls charged at local rate) up to 28 days in advance to book, making sure you have your child’s CHI number available which you can find on their appointment letter. Hard of hearing or speech impaired? Use text relay: 18001-0300 123 1236 (calls charged at local rate). To cancel patient transport, telephone 0800 389 1333 (Free phone 24 hr answer service).

Interpreting and translation

Your GP will inform us of any interpreting requirements you have before you come to hospital and we will provide an appropriate interpreter for you. For a copy of this leaflet in a larger print, Braille or your community language, please telephone the phone number on your appointment letter.

Keeping your appointment

If you cannot keep your appointment or need to change it, please call the phone number on your appointment letter as soon as possible. Your call will give someone else the chance to been seen and will help us keep waiting times shorter.