Personal Community is a digital platform being piloted by NHS Lothian. This digital platform will allow patients to complete questionnaires prior to clinical review. The Personal Community platform will also be used to book outpatients appointments.
How does personal community work?
You will receive an email asking you to register for an account and log in to Personal Community.
In here, you can complete questionnaires sent on by the service and submit prior to your appointment.
What happens next?
Your information is then made available to your clinician who will review the information you have provided with you at your appointment.
Is my information safe?
NHS Lothian will manage your information according to General Data Protection Regulation (GDPR) standards, ensuring that your information is securely shared between you and your clinical team.
What devices can I use?
Any smartphone, tablet or computer that can connect to the internet is suitable.
How do I access the service?
Once you have received your email notification to register, you can access the service using the web address provided in the email.
How do I reset my password?
You can reset your password from the Personal Community login screen.
What happens if i do not receive an email?
Please check your junk mail folder.
If you have not received an enrolment email, please contact the service/specialty in the first instance.
If patients have a query (not a complaint) around the new personal community platform, you can contact us via the system administration mailbox: loth.personalcommsupport@nhs.scot or the patient support number on 0131 536 1212
What happens if I do not send my information?
You will complete the questionnaire alongside your clinician at your appointment.
