Information for Patients and Visitors

Your visit to the Clinical Neuroscience Outpatient Department

Information for patients and carers

Department of Clinical Neurosciences
50 Little France Crescent
Edinburgh
EH16 4TJ

0131 536 1000

Welcome

You have an appointment to be seen in the Outpatient Department (OPD7) at the new hospital building located on the Royal Infirmary Campus, Edinburgh. We know that coming to hospital can be a stressful time for you and your family. We will do all we can to help to make your visit to the hospital as pleasant as possible.

After reading this leaflet, if you have further questions about your visit before attending, please don’t hesitate to contact our appointments desk on the number above. Alternatively when you attend the outpatient department please ask the nurse in charge or any doctor or nurse involved in your care. They will be pleased to help you and, if necessary, talk to other members of your family. We are committed to making sure that the care and treatment you receive is of the highest possible standard.

General information to help with your attendance at your hospital appointment

Public transport and travel information

Bus details available from: Lothian Buses on 0131 555 6363 www.lothianbuses.co.uk

Travelling Scotland on 08712002233 or www.travelinescotland.com Train details available from: National Rail Enquiries on 03457 484 950 or www.nationalrail.co.uk

Travel costs

If you receive certain social security benefits or are on a low income, you may be entitled to help with travel costs to the hospital for appointments. When you come to hospital, please bring details relating to the benefits you receive and ask for a certificate of attendance from the reception in the department you are visiting. This certificate should then be taken to the Cashier’s office which can be found in the Royal Infirmary of Edinburgh in the mall area (ground floor opposite the Simpsons Corridor).

Cashier’s office is open:     Monday – Friday: 08.30-13.00  &  13.30-16.30 (16.00 Friday).

Patient Transport                                                                                      

Patient Transport will only be made available if you have a medical/clinical need. Telephone 0300 123 1236 (calls charged at local rate) up to 28 days in advance to book, making sure you have your child’s CHI number available which you can find on their appointment letter. Hard of hearing or speech impaired? Use text relay: 18001-0300 123 1236 (calls charged at local rate). To cancel patient transport, telephone 0800 389 1333 (Free phone 24 hr answer service).

Interpreting and translation

Your GP will inform us of any interpreting requirements you have before you come to hospital and we will provide an appropriate interpreter for you. For a copy of this leaflet in a larger print, Braille or your community language, please telephone the phone number on your appointment letter.

Keeping your appointment

If you cannot keep your appointment or need to change it, please call the phone number on your appointment letter as soon as possible. Your call will give someone else the chance to been seen and will help us keep waiting times shorter.

What facilities are available at RHCYP and DCN?