{"id":555,"date":"2026-02-25T14:13:00","date_gmt":"2026-02-25T14:13:00","guid":{"rendered":"https:\/\/services.nhslothian.scot\/personalcommunity\/?page_id=555"},"modified":"2026-02-25T14:14:11","modified_gmt":"2026-02-25T14:14:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/services.nhslothian.scot\/personalcommunity\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<p>Personal Community is a digital platform being piloted by NHS Lothian. This digital platform will allow patients to complete questionnaires prior to clinical review. The Personal Community platform will also be used to book outpatients appointments.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5550\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How does personal community work?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h2><div id=\"ac-5550\" class=\"c-accordion__content\">\n<p>You will receive an email asking you to register for an account and log in to Personal Community.<\/p>\n\n\n\n<p>In here, you can complete questionnaires sent on by the service and submit prior to your appointment.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5551\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What happens next?<\/h2><div id=\"ac-5551\" class=\"c-accordion__content\">\n<p>Your information is then made available to your clinician who will review the information you have provided with you at your appointment.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5552\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Is my information safe?<\/h2><div id=\"ac-5552\" class=\"c-accordion__content\">\n<p>NHS Lothian will manage your information according to General Data Protection Regulation (GDPR) standards, ensuring that your information is securely shared between you and your clinical team.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5553\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What devices can I use?<\/h2><div id=\"ac-5553\" class=\"c-accordion__content\">\n<p>Any smartphone, tablet or computer that can connect to the internet is suitable.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5554\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How do I access the service?<\/h2><div id=\"ac-5554\" class=\"c-accordion__content\">\n<p>Once you have received your email notification to register, you can access the service using the web address provided in the email.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5555\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How do I reset my password?<\/h2><div id=\"ac-5555\" class=\"c-accordion__content\">\n<p>You can reset your password from the Personal Community login screen.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5556\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What happens if i do not receive an email?<\/h2><div id=\"ac-5556\" class=\"c-accordion__content\">\n<p>Please check your junk mail folder.<\/p>\n\n\n\n<p>If you have not received an enrolment email, please contact the service\/specialty in the first instance.<\/p>\n\n\n\n<p>If patients have a query (not a complaint) around the new personal community platform, you can contact us via the system administration mailbox: <strong><a href=\"mailto:loth.patientletterssupport@nhs.scot\">loth.patientletterssupport@nhs.scot<\/a><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-5557\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What happens if I do not send my information?<\/h2><div id=\"ac-5557\" class=\"c-accordion__content\">\n<p>You will complete the questionnaire alongside your clinician at your appointment.&nbsp;<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Personal Community is a digital platform being piloted by NHS Lothian. This digital platform will allow patients to complete questionnaires prior to clinical review. The Personal Community platform will also be used to book outpatients appointments.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/widewidth.php","meta":{"footnotes":""},"categories":[],"class_list":["post-555","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"NHS Lothian","author_link":"https:\/\/services.nhslothian.scot\/personalcommunity\/author\/nhs-lothian\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"Personal Community is a digital platform being piloted by NHS Lothian. This digital platform will allow patients to complete questionnaires prior to clinical review. 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