General Practice Administration Staff are key to ensuring that the Practices provide the best professional service that they can to patients. Our staff provide a dynamic and professional supporting role within our General Practices.<\/p>\n\n\n\n
GP TRAINING APPLICATION FORM_2026_V2<\/a><\/p>\n\n\n\n These are just a few of the roles that our Business and Administrative staff hold within General Practice (there are many others!):<\/p>\n\n\n\n Practice Manager, Business Manager, Medical Secretary, Receptionists, Clinical Coders, Patient Care Advisors, Clinical Summarisers and Medical Centre Assistants.<\/strong><\/p>\n\n\n\n These roles and titles may vary depending on each Practice.<\/p>\n\n\n\n Administration Staff are often the first members of NHS Staff that our patients meet when accessing the Practice- either when making appointments on the phone or on arrival in the Practice itself.<\/p>\n\n\n\n Practice Administration staff form an integral part of the Practice team and are ultimately accountable to the General Practitioners.<\/p>\n\n\n\n NHS Lothian believes in training and development and that all staff should have the appropriate training to do fulfil their roles. To support this, the Practice Nursing Team arrange a programme of courses for our Practice Administration staff, some of which are delivered by a partner organisation and some of which that are delivered by our Practice Manager Training Team.<\/p>\n\n\n\n Your development needs should be discussed during your Personal Development Plan and Review (PDRP) discussion with your manager. Putting your training into practice can be discussed and evidenced against your annual PDPR.<\/p>\n\n\n\n All Non-Clinical Staff must undertake the following mandatory modules on LearnPro<\/p>\n\n\n\n NHS Lothian has identified the following subjects as core mandatory for all employees:<\/p>\n\n\n\n You may have additional modules that have been deemed essential for your role. You may also see additional modules that will help with your Continuous Professional Development (CPD)- you are able to add these to your TURAS account and participate in this learning- Just click!<\/p>\n\n\n\n TURAS- E-Learning (Previously undertaken on LEARNPRO)<\/strong><\/p>\n\n\n\n Within your Practice you may also be expected to attend practical training, such as Manual Handling and Fire Evacuation however this will depend on arrangements and contracts that your Practice have in place. Your Line Manager\/Practice Manager will discuss this with you.<\/p>\n\n\n\n As well as mandatory training General Practice staff will participate in learning within the Practice, that is specific to your own role. Every member of staff is expected to work within the limits of their own competency and job description and should attend specific training\/development as required for your own job description. Some training will be delivered by your Practice Manager or Line Manager, and some will be delivered by experts within their field or by other departments in NHS Lothian such as e-Health systems training, or other Boards within Scotland such as Health Improvement Scotland. If you are unsure how to do a task or use a piece of equipment you <\/strong>must ask for training or peer support. <\/p>\n\n\n\n All training must be discussed with your line manager\/Practice Manager as there is a requirement to ensure that the Practice has sufficient colleagues to cover for your absence from your role.<\/p>\n\n\n\n Most training will be delivered face to face, in Person or over Microsoft Teams or will be delivered by your manager on a 1:1 basis. <\/p>\n\n\n\n There is a General Practice Training Programme that runs from September to June every year and there are a mixture of courses that admin staff can attend. This is carefully put together, to ensure that the busiest times within the Practice are avoided i.e., Summer Holidays, NHS Lothian Public Holidays, School holidays and the Christmas period. The General Practice Training Manager sends the training content to your Practice Manager on a weekly basis. <\/p>\n\n\n\n NHS Lothian will carry out its educational functions in a way that is inclusive to all learners. We strive to minimise any barriers to learning. If you have any educational access needs, please contact the General Practice Training Manager in advance of any training and we will make every effort to assist you to have a good learning experience.<\/p>\n\n\n\n Fully completed and signed application forms must be submitted to the General Practice Training Inbox by your Practice Manager or Budget holder. loth.gptrainingapps@nhs.scot<\/a><\/p>\n\n\n\n If you feel that there are any gaps in this training programme, please drop me an email with your suggestions. We are always looking to enhance the programme and keep in relevant!<\/p>\n\n\n\n Our training Programme is being delivered as a mixture of MS Teams and in-Person. Please check each flyer for this specific information.<\/p>\n\n\n\n To ensure that you can fully participate in the learning experience and get the best out of the learning, you are required to use an NHS Lothian PC that is situated in a quiet area of the Practice. You are required to access a PC that has a working camera. You will also need noise cancelling headphones to minimise background noise (in- ear headphones don’t do this very well!).<\/p>\n\n\n\n Due to Data Protection issues learning provided by external delivery partners must be undertaken using and NHS Lothian e-mail address. Participants are asked to log into the course 5-10 minutes before the course is due to start. We also expect participants to keep their cameras on for the duration of the training.<\/p>\n\n\n\n GP TRAINING APPLICATION FORM_2026_V2<\/a><\/p>\n\n\n\n *NOTE TO GP TRAINING APPLICANTS- EITHER NURSING OR ADMINISTRATIVE<\/strong><\/p>\n\n\n\n When sending in an application form, please include your staff’s new and updated email address ie .nhs.scot<\/p>\n\n\n\n Due to the numbers of staff turning up to a course without following the booking process, there will now be a \u00a325 administration charge for each instance. <\/p>\n\n\n\n Once the GP Training application is accepted and a place confirmed, and you have already changed practice – you are required to discuss the course and leave to attend the course, with your new Practice Manager. You need to inform GPTrainingApps of the change of Practice. Practice Managers should be cc’d into the confirmation email regarding these changes.<\/p>\n\n\n\n LEARNING IN LOTHIAN- MS TEAMS ETTIQUETTE.pptx<\/a><\/p>\n\n\n\n We would like to encourage as many staff from General Practice to join and participate in the above network.<\/p>\n\n\n\n The network is aimed at NHS Lothian staff working within business and administration roles, as well as staff members who have a business and administration remit and \/or are utilising these skills. The need for business and administration skills are continuing to increase throughout the organisation in a variety of roles.<\/p>\n\n\n\n To find out more please look at the NHS Lothian Intranet site.<\/p>\n\n\n\n The Leadership Network is an evolving group of staff – leaders – that meet up to share leadership experiences and ideas, learn together and \u2018network\u2019 within an informal workshop setting. It is ever growing and started in March 2017.<\/p>\n\n\n\n We want to share this experience and build leadership capacity and capability. Having a network is one way of getting our leaders together to do this; to use and fine-tune their skills and learning and also support and enable others to learn and develop.<\/p>\n\n\n\n Please follow this link if you would like to join this wonderful network, which consists of leaders are all levels and from all bands and staff groups.<\/p>\n\n\n\n To find out more please look at the NHS Lothian Intranet site.<\/p>\n\n\n\n NHS Lothian is committed to eliminating discrimination and improving equality of opportunity. There are currently four staff networks which cover Disability, leadership, BME (Black & Minority Ethnic), youth and LGBT+ (Lesbian, Gay, Bisexual and Transgender) and Women’s.<\/p>\n\n\n\n The networks have been established with the aim of providing peer support, companionship, social events, networking and a point of contact on equality and diversity issues. If you wish to get involved or know more about the work of the networks, then please get in touch. <\/p>\n\n\n\n Communications are confidential and we do not require you to specify why you identify with a particular group. Terms of reference for all network groups are available on request. <\/p>\n\n\n\n If you are interested in finding out about any of the staff networks please look at the NHS Lothian Intranet site.<\/p>\n\n\n\n Please follow us on Twitter<\/p>\n\n\n\n @NHSLGPTrainingApps<\/p>\n\n\n\n Please speak to your Practice Manager about up and coming training. They have access up to date course information.<\/p>\n\n\n\n Please return all completed application forms to: loth.gptrainingapps@nhs.scot <\/strong><\/p>\n\n\n\n Open to People in General Practice who Manage People (These courses are not open to Staff employed in 2c Practices or who are NHS Lothian Employees)<\/strong><\/p>\n\n\n\n General Practice Administration Staff General Practice Administration Staff are key to ensuring that the Practices provide the best professional service that they can to patients. Our staff provide a dynamic and professional supporting role within our General Practices. GP TRAINING APPLICATION FORM_2026_V2 These are just a few of the roles that our Business and Administrative<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"class_list":["post-568","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"davidmcbain","author_link":"https:\/\/services.nhslothian.scot\/gpn\/author\/davidmcbain\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"General Practice Administration Staff General Practice Administration Staff are key to ensuring that the Practices provide the best professional service that they can to patients. Our staff provide a dynamic and professional supporting role within our General Practices. GP TRAINING APPLICATION FORM_2026_V2 These are just a few of the roles that our Business and Administrative","_links":{"self":[{"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/pages\/568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/comments?post=568"}],"version-history":[{"count":6,"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/pages\/568\/revisions"}],"predecessor-version":[{"id":666,"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/pages\/568\/revisions\/666"}],"wp:attachment":[{"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/media?parent=568"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/services.nhslothian.scot\/gpn\/wp-json\/wp\/v2\/categories?post=568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Your Learning Journey<\/h3>\n\n\n\n
Mandatory Training e-Learning Modules<\/h3>\n\n\n\n
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Business & Administration<\/h2>\n\n\n\n
Other training courses<\/h3>\n\n\n\n
General Practice Training Programme<\/h3>\n\n\n\n
Course delivery<\/h3>\n\n\n\n
For training that is delivered on MS Teams platform<\/h3>\n\n\n\n
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Business and Admin Development Network<\/h3>\n\n\n\n
Leadership Network<\/h3>\n\n\n\n
NHS Lothian Staff Networks<\/h3>\n\n\n\n
Forthcoming Training<\/h3>\n\n\n\n
Business and Admin Staff Working in General Practice<\/h3>\n\n\n\n
Name of Course<\/strong><\/td> Closing Date<\/strong><\/td> Course Date<\/strong><\/td><\/tr> The Three Cs flyer August Rescheduled (Document)<\/a><\/td> \u200b29th July 2026<\/td> 26th August 2026<\/td><\/tr> Dealing with Violence Aggression on the Front Line in General Practice_Admin staff_3.9.2026 (Document)<\/a><\/td> \u200b14th August 2026<\/td> 3rd September 2026<\/td><\/tr> Care Navigation and the GP Practice- Consolidated_Resceduled to October 2026 (Document)<\/a><\/td> 18th September 2026<\/td> 6th October 2026<\/td><\/tr> Transforming Connections in Primary Care<\/a><\/td> 28th<\/sup> September 2026
<\/td>19th October 2026<\/td><\/tr> Medical Terminology Level 2<\/a><\/td> 7th October 2026<\/td> 21st & 28th October 2026<\/td><\/tr> Medical Terminology Level 1<\/a><\/td> 12th January 2027<\/td> 3rd & 10th February 2027<\/td><\/tr> Advanced Call Handling Skills_November 2026 (Document)<\/a><\/td> \u200b24th October 2026<\/td> 26th November 2026
<\/td><\/tr>\u200bA variety of Information Governance courses for reception staff are available. Please speak to your Practice Manager<\/td><\/tr> \u200bBigger Picture_October 2026 (Document)<\/a><\/td> \u200b7th October 2026<\/td> \u200b14th October 2026<\/td><\/tr> Transforming Connections in Primary Care- (Open to the whole MDT in Practice)<\/a><\/td> 8th February 2027<\/td> 1ST March 2027<\/td><\/tr> Medical Terminology Level 2<\/a><\/td> 16th February 2027<\/td> 16th & 23rd March 2027<\/td><\/tr> Medical Terminology Level 1<\/a><\/td> 23rd March 2027<\/td> 6& 13th March 2027<\/td><\/tr> Medical Terminology Level 2<\/a><\/td> 5th May 2027<\/td> 19th & 26th May 2027<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n \u200bACAS Management Training Developing Managers_October 2026.pdf<\/a><\/td> 13th October 2026<\/td> \u200b27th October 2026<\/td><\/tr> Team Dynamics
5th November 2026<\/td>26th October 2026<\/td> 5th November 2026<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"