{"id":9513,"date":"2026-05-13T11:52:00","date_gmt":"2026-05-13T10:52:00","guid":{"rendered":"https:\/\/services.nhslothian.scot\/carehomes\/?page_id=9513"},"modified":"2026-05-13T11:52:43","modified_gmt":"2026-05-13T10:52:43","slug":"communication-2","status":"publish","type":"page","link":"https:\/\/services.nhslothian.scot\/carehomes\/communication-2\/","title":{"rendered":"Communication"},"content":{"rendered":"\n
\"Comms<\/figure>
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The need for communication training is paramount to ensure quality person led care and good outcomes for individuals. It is also proven to impact positively on retention of staff who are working in increasingly challenging situations.<\/p>\n\n\n\n

NHS Lothian Clinical Education Team offer a variety of sessions where staff, in varying job roles, can explore and develop their own communications skills, in a safe and supportive way. <\/p>\n<\/div><\/div>\n\n\n\n

Navigating Communication Challenges in Clinical Practice \u2013 Two-Part Programme<\/h2>
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This programme explores the foundations of effective communication in clinical practice and builds confidence in managing more challenging or emotionally charged situations.<\/p>\n\n\n\n

The aim is to strengthen team relationships, improve workplace culture, and build confidence in managing difficult conversations while maintaining professionalism and empathy. <\/p>\n\n\n\n

This communication programme is delivered over two linked sessions<\/strong>, please ensure you are able to attend both days of the programme.<\/p>\n\n\n\n

\"Navigating<\/figure>
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The sessions include: <\/p>\n\n\n\n

\u2022 Understanding personality styles and teamwork 
\u2022 The impact of incivility 
\u2022 Emotional intelligence in practice 
\u2022 Building trust through everyday interactions 
\u2022 Recognising stress and distress 
\u2022 Structured responses when communication breaks down 
\u2022 Active listening techniques 
\u2022 Compassionate, solution-focused conversations 
\u2022 Practical scenario-based group work <\/p>\n<\/div><\/div>\n\n\n\n

Booking is Essentia<\/strong>l<\/p>\n\n\n\n

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Care Home and Care at Home Staff<\/strong>\u00a0\u2013 Please email\u00a0loth.trainingandeducationcarehomes@nhs.scot<\/a><\/p>\n\n\n\n

NHS Staff<\/strong> \u2013 Please Book through eESS<\/p>\n\n\n\n

When booking Day One, staff are automatically enrolled onto Day Two. Please ensure both dates are available before booking. <\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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This education package is only one of many offered to those working in care homes and care at home services across the Lothians.<\/p>\n\n\n\n

To discover others and find out more information please use the Education and Training Directory<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

The need for communication training is paramount to ensure quality person led care and good outcomes for individuals. It is also proven to impact positively on retention of staff who are working in increasingly challenging situations. NHS Lothian Clinical Education Team offer a variety of sessions where staff, in varying job roles, can explore and<\/p>\n","protected":false},"author":281,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"class_list":["post-9513","page","type-page","status-publish","hentry"],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"susanmackenzie12","author_link":"https:\/\/services.nhslothian.scot\/carehomes\/author\/susanmackenzie12\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"The need for communication training is paramount to ensure quality person led care and good outcomes for individuals. It is also proven to impact positively on retention of staff who are working in increasingly challenging situations. NHS Lothian Clinical Education Team offer a variety of sessions where staff, in varying job roles, can explore and","_links":{"self":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/9513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/users\/281"}],"replies":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/comments?post=9513"}],"version-history":[{"count":20,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/9513\/revisions"}],"predecessor-version":[{"id":14312,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/9513\/revisions\/14312"}],"wp:attachment":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/media?parent=9513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/categories?post=9513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}