{"id":601,"date":"2026-10-08T11:44:00","date_gmt":"2026-10-08T10:44:00","guid":{"rendered":"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/quality-improvement-information\/"},"modified":"2026-10-08T12:00:36","modified_gmt":"2026-10-08T11:00:36","slug":"quality-improvement-information","status":"publish","type":"page","link":"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/quality-improvement-information\/","title":{"rendered":"Quality Improvement Information, Care Home Examples &amp; Resources"},"content":{"rendered":"\n<div class=\"wp-block-columns has-light-accent-green-background-color has-background is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><style>.wp-block-kadence-spacer.kt-block-spacer-601_7fdc0b-f8 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-601_7fdc0b-f8 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-601_7fdc0b-f8\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n\n<p class=\"has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">The term quality improvement (QI) may sound a little intimidating but this page aims to dispel that feeling by giving you a basic introduction to quality improvement so you can understand more about it and what it involves. <br><br>The page has been created by <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/\">NHS Lothians Quality Improvement Team for Care Homes and Primary Care Settings<\/a> and aims to provide an introduction to QI, examples of QI from Care Homes and information about resources for further reading, courses and Qi tools.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"941\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2.jpg\" alt=\"3 circles within each other. The inner circle is green and has a plant growing, the middle circle is white with clockwise green arrows and the outer circle is green. Is to represent continual growth\" class=\"wp-image-2032\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2.jpg 942w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-300x300.jpg 300w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-150x150.jpg 150w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-768x767.jpg 768w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-600x600.jpg 600w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1024x768.png\" alt=\"joke about how many many people it takesto change a lightbulb - using Quality Improvement methods\" class=\"wp-image-2037\" style=\"width:575px;height:auto\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1024x768.png 1024w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-300x225.png 300w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-768x576.png 768w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1536x1152.png 1536w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1520x1140.png 1520w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"intro-qi\"><h2 id=\"at-6010\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What is Quality Improvement? &#8211; Everyone can do it!<\/h2><div id=\"ac-6010\" class=\"c-accordion__content\">\n<div class=\"wp-block-group alignwide has-light-accent-grey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/for-what-QI-page-What-I-thought-Imptovement-was-1024x1024.jpg\" alt=\"A Sonja Sparkles comic strip like description of Quality Improvement is\" class=\"wp-image-2031\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"everyone-can-do-it\">Everyone can do it!<\/h3>\n\n\n\n<p class=\"has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">The term quality improvement may sound very complicated or even slightly scary but remember making positive (improvement) changes are actually something people do all the time in everyday real life &#8211; whether it&#8217;s changing your diet to be healthier or changing the time of morning handover so all relevant people can attend.<br><br>Basically it&#8217;s having an idea to improve something. Then making a goal and making plans for changes to achieve that goal. You will measure progress along the way as well as at the end. It is not always a straight process sometimes steps will need repeated or changed depending on how things are going. You will also need to look back to make sure you are still working towards the goal you set but it may be that your goal changes to a degree as you progress.<br><br>Quality improvement uses methods and tools to guide you through the process to achieve your aim\/goal and make the change\/changes you want to make.<br><br>The methods and tools provide a clear smooth process for carrying out and evidencing your work so you can clearly see what&#8217;s going well and what&#8217;s maybe not going too well, and in the end whether you have achieved the change and exactly how you did it &#8211; this can be useful for many things, including:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>Demonstrating to your team\/residents\/relatives why this change may be useful<\/li>\n\n\n\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">If someone wants to do your change too &#8211; they will know what to do but also that the idea is based on evidence rather than just thinking<\/li>\n\n\n\n<li>If you want to take the idea further and need to apply for funding or permission<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"Proving-everyone-can-do-it---Examples-from-Care-Homes\"><h2 id=\"at-6011\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Proving everyone can do it &#8211; Examples from Care Homes<\/h2><div id=\"ac-6011\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-grey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"ProvingE\">Proving Everyone Can do it <\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">Although there are teams such as the <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/\">NHS Lothian Quality Improvement Team for Care Homes and Primary Care Settings<\/a> who can help you with a quality improvement project you can also carry out a project yourself, here is an example of a Care Home doing it for themselves.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6012\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">A walk down memory lane: Improving communication for residents and staff<\/h2><div id=\"ac-6012\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:auto 32%\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">Deputy Manager of Jewel House, Gill Morris, shares the project she completed as a part of the Scottish Improvement Foundation Skills (SIFS) Programme. <br><br>Gill&#8217;s project aimed to help improve communication for residents and staff; it proved so successful this work will continue with other residents.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"902\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-1024x902.png\" alt=\"walk down memory lane\" class=\"wp-image-12445 size-full\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-1024x902.png 1024w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-300x264.png 300w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-768x676.png 768w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane.png 1138w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Creating a picture story book involved collecting photos and images and compiling them to tell the resident\u2019s story.<br><br>My inspiration came from taking part in residents reminiscing groups. Although there is immense value in reminiscing. I found photos and pictures evoked stronger memories for some.<br><br>My aim was to create a life story book which I named \u201cA walk down memory lane\u201d.<br><br>I discovered photos and pictures helped transport a person back to that moment and was key to connecting people with their past.<br><br>Each image told a story, and it was amazing how effective this was for recapturing past memories. Memories hold tremendous value for people by bringing back forgotten times with images that may otherwise be a distant memory to them.<br><br>The positive feedback was the driving force for me as it has made the whole experience worthwhile.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gill shared this work in the Quality Improvement Forum on 10th June 2025.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6013\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Creating a skin tear E-kit and instruction card to improve skin tear management<\/h2><div id=\"ac-6013\" class=\"c-accordion__content\">\n<div class=\"wp-block-columns has-light-accent-green-background-color has-background is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Pei Shan Ng from Camilla House lead and completed a QI project creating a skin tear E-kit and instruction card to improve skin tear management. <br><br>The project objective was to improve staff knowledge and accessibility to appropriate dressing products when skin tears occur, prompting the implementation of the skin tear E-Kit. <br><br>The E-kit and instruction card was piloted in 8 selected Care Homes under Sanctuary Care with good feedback.<br><br>Feedback collected in the trial period showcased the positive impact that the Skin Tear E-Kit has had in the pilot sites.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file aligncenter\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2023\/11\/skin-tear-QI-poster-2.pdf\" type=\"application\/pdf\" style=\"width:100%;height:500px\" aria-label=\"PDF embed\"><\/object><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2023\/11\/skin-tear-QI-poster-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">view the poster in a bigger size<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"Quality-Improvement-Resources\"><h2 id=\"at-6014\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Quality Improvement Resources &amp; Courses<\/h2><div id=\"ac-6014\" class=\"c-accordion__content\">\n<div class=\"wp-block-group alignwide has-light-accent-grey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">Whatever your interest in quality improvement is, the following resources will provide you with a wealth of information, including:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>What quality improvement involves<\/li>\n\n\n\n<li>Courses you can take to learn quality improvement methodology<\/li>\n\n\n\n<li>Resources for carrying out your own quality improvement project<\/li>\n\n\n\n<li>Seeing the methods we (the <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/\">Quality Improvement Team for Care Homes and Primary Care Settings<\/a>) may use when working with a Care Home or related team.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"Turas\" class=\"wp-block-heading\">Turas<\/h4>\n\n\n\n<p class=\"has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">Some links on this webpage may require you to log into TURAS to view content &#8211; do not worry anyone can have a TURAS account and you can sign up using the link below.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/nhsefs.b2clogin.com\/nhsefs.onmicrosoft.com\/b2c_1a_turas_signup_prd\/oauth2\/v2.0\/authorize?client_id=c012c0a5-88e3-4681-a9d9-617ba36d2011&amp;redirect_uri=https%3A%2F%2Fturasdashboard.nes.nhs.scot%2F&amp;response_type=id_token&amp;scope=openid&amp;state=OpenIdConnect.AuthenticationProperties%3DP8wz4gnFZOCih9DVCVq26zdiot0hD9jDXm9hHJpz5va44vbV2al1OoAv68wzzWuVDQBuHB-gCayIEOX7DkfnNSOBhZc8wvee_RgA4P8jIHi5utVdOuxvHYDhS32WMHl46nr_GGayzyyawhh2dswpHCLFcqt3dYvNBCjvOEOuSYnl2jdCLIxducF8ALtbvh3k&amp;response_mode=form_post&amp;nonce=638235615375830241.NjhiOGE2NzMtYzM3Zi00YmZmLWI0YjYtYzk5M2FmMTkxMDJmMmEyYjg5YTktZjY0MC00YmRhLTllNzktMDgyMTUxYWI3NWQx&amp;OpenIdApplicationId=0c6117db-8794-474c-8596-c91798d4538a&amp;x-client-SKU=ID_NET461&amp;x-client-ver=5.3.0.0\" target=\"_blank\" rel=\"noreferrer noopener\">sign up to turas<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6015\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Resources<\/h2><div id=\"ac-6015\" class=\"c-accordion__content\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6016\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Care Inspectorate &#8211; Quality Improvement Learning Resources <\/h2><div id=\"ac-6016\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">It has information on:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>Definitions and explanations of what quality improvement is<\/li>\n\n\n\n<li>Examples of quality improvement tools and how to apply QI and these tools<\/li>\n\n\n\n<li>Links to courses and quality improvement programmes<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.careinspectorate.scot\/quality-improvement\/support-quality-improvement\/quality-improvement-learning-resources\" target=\"_blank\" rel=\"noreferrer noopener\">visit the care inspectorate &#8211; Quality Improvement Learning Resources<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6017\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Lothian Quality Academy <\/h2><div id=\"ac-6017\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">It has information on:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>The quality improvement process<\/li>\n\n\n\n<li>Quality improvement tools<\/li>\n\n\n\n<li>Examples and videos of quality improvement work<\/li>\n\n\n\n<li>Quality improvement information for Patient Experience<\/li>\n\n\n\n<li>Quality Improvement Information for Staff experience<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/qilothian.scot.nhs.uk\/resources-new\" target=\"_blank\" rel=\"noreferrer noopener\">Visit the lothian quality academy<br>tools and resources page<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6018\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">TURAS Learn Quality Improvement Zone<\/h2><div id=\"ac-6018\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">You will need to be logged into TURAS for links in this section to work.<br><br>The Quality Improvement Zone (QI Zone) is a learning and resource site from the Public Services Delivery (PSD) Scotland Quality Improvement team which provides information and resources to support people with experience at all levels of Quality Improvement to develop their knowledge.:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">The quality improvement process<\/li>\n\n\n\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Quality improvement tools<\/li>\n\n\n\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Online courses and programmes you or your staff could do for learning more about quality improvement and undertaking projects<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.nes.nhs.scot\/741\/quality-improvement-zone\" target=\"_blank\" rel=\"noreferrer noopener\">visit the turas learn quality <br>improvement zone<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"SSSC\"><h2 id=\"at-6019\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Scottish Social Services Council (SSSC) <\/h2><div id=\"ac-6019\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center wp-block-paragraph\">SSSC have produced a quality improvement (QI) learning resource to help you improve the quality of outcomes for people who use services.&nbsp;<br><br>The resource includes information on SSSC courses, QI resources and videos demonstrating how QI tools and techniques have supported services in Scotland to improve how they deliver services to the people that matter most.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/lms.learn.sssc.uk.com\/resources\/quality-improvement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visit the SSSC Qi Webpage<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60110\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Courses<\/h2><div id=\"ac-60110\" class=\"c-accordion__content\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60111\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Healthcare Quality Improvement Partnership<\/h2><div id=\"ac-60111\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Three e-learning modules:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>Definition of Clinical Quality<\/li>\n\n\n\n<li>Quality Improvement Principles<\/li>\n\n\n\n<li>Use of Quality Improvement Tools<\/li>\n<\/ul>\n\n\n\n<p class=\"has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">There is a short certificated self assessment following completion of the modules to test your knowledge.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/elearning.hqip.org.uk\/9100-welcome\/\" target=\"_blank\" rel=\"noreferrer noopener\">visit the HealthCare Quality improvement partnership course<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60112\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">TURAS Learn Quality Improvement Zone: Learner Pathways <\/h2><div id=\"ac-60112\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center wp-block-paragraph\">You will need to be logged into TURAS for links in this section to work.<br><br>The <a href=\"https:\/\/learn.nes.nhs.scot\/80437\" target=\"_blank\" rel=\"noopener\">QI learner pathways<\/a> have been designed to offer flexible learning for people working in public services, including health and social care, education, and beyond.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"kickstart-qi\">Kickstart QI<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Kickstart QI is a single eLearning module to introduce learners to QI; it is open to anyone with a Turas account.<br><br> It should take around 30 minutes to complete.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.nes.nhs.scot\/82474\" target=\"_blank\" rel=\"noopener\">Visit the Kickstart Qi Page <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"qi-essentials\">QI Essentials<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">QI essentials is a series of 4 modules which aims to provide knowledge on core quality improvement methods and tools. <br><br>This course is for anyone who is or plans to be involved in improvement activity and change in their workplace.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/learn.nes.nhs.scot\/82226\" target=\"_blank\" rel=\"noopener\">Visit the Qi essentials page <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"practical-qi\">Practical QI<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Through a blended pathway of eLearning and facilitated sessions the purpose of this course is to provide the opportunity to practise using QI tools, frameworks and methodologies in the workplace.<br><br>This course is for anyone who wants to gain practical experience of QI methodologies.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.nes.nhs.scot\/80440\" target=\"_blank\" rel=\"noopener\">visit the practical Qi page <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"practical-qi\">Managing QI<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">This course is to enable managers and team leaders to create and sustain the conditions for improvement.<br><br>Learning materials are a blended pathway of eLearning and facilitated sessions<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.nes.nhs.scot\/80441\/quality-improvement-zone\/quality-improvement-learner-pathways\/managing-qi\" target=\"_blank\" rel=\"noopener\">visit the managing Qi page <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60113\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">TURAS Learn Quality Improvement Zone: Scottish Improvement Leader Programme (ScIL)<\/h2><div id=\"ac-60113\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center wp-block-paragraph\">You will need to be logged into TURAS for links in this section to work.<br><br>This course is designed for professionals within Scottish public services who are passionate about driving quality improvement initiatives and contributing to creating conditions for continuous improvement in their organisations and who want something a little more informative and in-depth than other courses on offer on this page.<br><br>Regardless of your specific role, ScIL equips its participants with the knowledge, tools, and skills needed to apply quality improvement methodologies, lead change initiatives, leverage data for informed decision-making, and create a collaborative environment that promotes continuous improvement.<br><br>The course requires a longer committment than some courses and can take up 13-18 months to complete through a mix of eLearning, facilitated sessions, networking oppertunities and completion of a work based quality improvement project.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.nes.nhs.scot\/813\" target=\"_blank\" rel=\"noopener\">visit the Scottish Improvement Leader (ScIL) webpage<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-regular-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">Page updated October 2026 HS<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The term quality improvement (QI) may sound a little intimidating but this page aims to dispel that feeling by giving you a basic introduction to quality improvement so you can understand more about it and what it involves. The page has been created by NHS Lothians Quality Improvement Team for Care Homes and Primary Care<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":598,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-templates\/mainmenuvertical.php","meta":{"_gspb_post_css":"","footnotes":""},"categories":[],"class_list":["post-601","page","type-page","status-publish","hentry"],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"","author_link":"https:\/\/services.nhslothian.scot\/carehomes\/author\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"The term quality improvement (QI) may sound a little intimidating but this page aims to dispel that feeling by giving you a basic introduction to quality improvement so you can understand more about it and what it involves. The page has been created by NHS Lothians Quality Improvement Team for Care Homes and Primary Care","_links":{"self":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/comments?post=601"}],"version-history":[{"count":28,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/601\/revisions"}],"predecessor-version":[{"id":15008,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/601\/revisions\/15008"}],"up":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/598"}],"wp:attachment":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/media?parent=601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/categories?post=601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}