{"id":601,"date":"2026-02-03T16:03:00","date_gmt":"2026-02-03T16:03:00","guid":{"rendered":"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/quality-improvement-information\/"},"modified":"2026-02-03T16:18:24","modified_gmt":"2026-02-03T16:18:24","slug":"quality-improvement-information","status":"publish","type":"page","link":"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/quality-improvement-information\/","title":{"rendered":"Quality Improvement Information, Care Home Examples, Forum (QIF) &amp; Resources"},"content":{"rendered":"\n<div class=\"wp-block-columns has-light-accent-green-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><style>.wp-block-kadence-spacer.kt-block-spacer-601_7fdc0b-f8 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-601_7fdc0b-f8 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-601_7fdc0b-f8\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n\n<p class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">The term quality improvement (QI) may sound a little intimidating but this page aims to dispel that feeling by giving you a basic introduction to quality improvement so you can understand more about it and what it involves. <br><br>The page has been created by <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/\">NHS Lothians Quality Improvement Team for Care Homes and Primary Care Settings<\/a> and aims to provide an <a href=\"#intro-qi\">introduction to QI<\/a>, <a href=\"#Proving-everyone-can-do-it---Examples-from-Care-Homes\">examples of QI<\/a>, information about the <a href=\"#qif\">QI forum (QIF)<\/a> as well as resources for <a href=\"#Quality-Improvement-Resources\">further reading, courses and Qi tools<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"941\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2.jpg\" alt=\"3 circles within each other. The inner circle is green and has a plant growing, the middle circle is white with clockwise green arrows and the outer circle is green. Is to represent continual growth\" class=\"wp-image-2032\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2.jpg 942w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-300x300.jpg 300w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-150x150.jpg 150w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-768x767.jpg 768w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/Picture2-600x600.jpg 600w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1024x768.png\" alt=\"joke about how many many people it takesto change a lightbulb - using Quality Improvement methods\" class=\"wp-image-2037\" style=\"width:575px;height:auto\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1024x768.png 1024w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-300x225.png 300w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-768x576.png 768w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1536x1152.png 1536w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge-1520x1140.png 1520w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/lightbulb-chnge.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"intro-qi\"><h2 id=\"at-6010\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What is Quality Improvement? &#8211; Everyone can do it!<\/h2><div id=\"ac-6010\" class=\"c-accordion__content\">\n<div class=\"wp-block-group alignwide has-light-accent-grey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2022\/04\/for-what-QI-page-What-I-thought-Imptovement-was-1024x1024.jpg\" alt=\"A Sonja Sparkles comic strip like description of Quality Improvement is\" class=\"wp-image-2031\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Everyone can do it!<\/h3>\n\n\n\n<p class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">The term quality improvement may sound very complicated or even slightly scary but remember making positive (improvement) changes are actually something people do all the time in everyday real life &#8211; whether it&#8217;s changing your diet to be healthier or changing the time of morning handover so all relevant people can attend.<br><br>Basically it&#8217;s having an idea to improve something. Then making a goal and making plans for changes to achieve that goal. You will measure progress along the way as well as at the end. It is not always a straight process sometimes steps will need repeated or changed depending on how things are going. You will also need to look back to make sure you are still working towards the goal you set but it may be that your goal changes to a degree as you progress.<br><br>Quality improvement uses methods and tools to guide you through the process to achieve your aim\/goal and make the change\/changes you want to make.<br><br>The methods and tools provide a clear smooth process for carrying out and evidencing your work so you can clearly see what&#8217;s going well and what&#8217;s maybe not going too well, and in the end whether you have achieved the change and exactly how you did it &#8211; this can be useful for many things, including:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>Demonstrating to your team\/residents\/relatives why this change may be useful<\/li>\n\n\n\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">If someone wants to do your change too &#8211; they will know what to do but also that the idea is based on evidence rather than just thinking<\/li>\n\n\n\n<li>If you want to take the idea further and need to apply for funding or permission<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"Proving-everyone-can-do-it---Examples-from-Care-Homes\"><h2 id=\"at-6011\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Proving everyone can do it &#8211; Examples from Care Homes<\/h2><div id=\"ac-6011\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-grey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"ProvingE\">Proving Everyone Can do it <\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Although there are teams such as the <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/\">NHS Lothian Quality Improvement Team for Care Homes and Primary Care Settings<\/a> who can help you with a quality improvement project you can also carry out a project yourself, here is an example of a Care Home doing it for themselves.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6012\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">A walk down memory lane: Improving communication for residents and staff<\/h2><div id=\"ac-6012\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:auto 32%\"><div class=\"wp-block-media-text__content\">\n<p>Deputy Manager of Jewel House, Gill Morris, shares the project she completed as a part of the Scottish Improvement Foundation Skills (SIFS) Programme. <br><br>Gill&#8217;s project aimed to help improve communication for residents and staff; it proved so successful this work will continue with other residents.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"902\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-1024x902.png\" alt=\"walk down memory lane\" class=\"wp-image-12445 size-full\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-1024x902.png 1024w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-300x264.png 300w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane-768x676.png 768w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/07\/walk-down-memory-lane.png 1138w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>&#8220;Creating a picture story book involved collecting photos and images and compiling them to tell the resident\u2019s story.<br><br>My inspiration came from taking part in residents reminiscing groups. Although there is immense value in reminiscing. I found photos and pictures evoked stronger memories for some.<br><br>My aim was to create a life story book which I named \u201cA walk down memory lane\u201d.<br><br>I discovered photos and pictures helped transport a person back to that moment and was key to connecting people with their past.<br><br>Each image told a story, and it was amazing how effective this was for recapturing past memories. Memories hold tremendous value for people by bringing back forgotten times with images that may otherwise be a distant memory to them.<br><br>The positive feedback was the driving force for me as it has made the whole experience worthwhile.\u201d<\/p>\n\n\n\n<p>Gill shared this work in the <a href=\"#qif\">Quality Improvement Forum on 10th June 2025<\/a>.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-6013\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Creating a skin tear E-kit and instruction card to improve skin tear management<\/h2><div id=\"ac-6013\" class=\"c-accordion__content\">\n<div class=\"wp-block-columns has-light-accent-green-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pei Shan Ng from Camilla House lead and completed a QI project creating a skin tear E-kit and instruction card to improve skin tear management. <br><br>The project objective was to improve staff knowledge and accessibility to appropriate dressing products when skin tears occur, prompting the implementation of the skin tear E-Kit. <br><br>The E-kit and instruction card was piloted in 8 selected Care Homes under Sanctuary Care with good feedback.<br><br>Feedback collected in the trial period showcased the positive impact that the Skin Tear E-Kit has had in the pilot sites.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file aligncenter\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2023\/11\/skin-tear-QI-poster-2.pdf\" type=\"application\/pdf\" style=\"width:100%;height:500px\" aria-label=\"PDF embed\"><\/object><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2023\/11\/skin-tear-QI-poster-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">view the poster in a bigger size<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"qif\"><h2 id=\"at-6014\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Quality Improvement Forum (QIF) for Lothian Care Homes<\/h2><div id=\"ac-6014\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-grey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Paused<\/h4>\n\n\n\n<p>The QI Forum is currently paused, whilst we review the purpose of the Forum and we are discussing how best to take this forward, to meet the terms of reference as well as how it fits into the wider remit of our workstreams.<br><br>Please bear with us, we will be back with you in the Spring (2026). <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"724\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2026\/02\/Paused-1024x724.png\" alt=\"Paused\" class=\"wp-image-13828\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2026\/02\/Paused-1024x724.png 1024w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2026\/02\/Paused-300x212.png 300w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2026\/02\/Paused-768x543.png 768w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2026\/02\/Paused-1536x1086.png 1536w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2026\/02\/Paused-1520x1075.png 1520w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2026\/02\/Paused.png 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>If you have any feedback or thoughts on the QIF please do not hesitate to let us know by <a href=\"mailto:loth.carehomesqistandards@nhs.scot\" target=\"_blank\" rel=\"noreferrer noopener\">emailing the Quality Improvement Team for Care Homes and Primary Care Settings<\/a><strong>.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">What is QIF?<\/h4>\n\n\n\n<p>QIF is an online (microsoft teams) quarterly forum for Care Homes in Lothian to come together to learn about quality improvement while also sharing their stories of quality improvement projects or hearing from invited speakers.  It is hosted by <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/\">NHS Lothians Quality Improvement Team for Care Homes and Primary Care Setting<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">What does it do?<\/h4>\n\n\n\n<p>The forum provides a safe informal space where experiences and information on QI projects, processes and tools can be shared by Care Homes detailing their own projects or by invited speakers.<br><br>Although it varies, generally, each session is around an hour and will have 2-3 prearranged speakers who will discuss a project or an aspect of Qi alongside time for discussion and questions.<br><br>We are aware people will vary in their level of QI knowledge and everyone is welcome no matter your level of knowledge or experience.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><style>.wp-block-kadence-spacer.kt-block-spacer-601_b40372-f6 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-601_b40372-f6 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-601_b40372-f6\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1414\" height=\"2000\" src=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/06\/QIF.png\" alt=\"QIF\" class=\"has-border-color has-hazard-yellow-border-color wp-image-12349\" style=\"border-width:7px;width:288px;height:auto\" srcset=\"https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/06\/QIF.png 1414w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/06\/QIF-212x300.png 212w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/06\/QIF-724x1024.png 724w, https:\/\/services.nhslothian.scot\/carehomes\/wp-content\/uploads\/sites\/31\/2025\/06\/QIF-768x1086.png 768w\" sizes=\"auto, (max-width: 1414px) 100vw, 1414px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Next session<\/h4>\n\n\n\n<p class=\"has-text-align-center\">All sessions of the forum will be advertised on the <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/news\/\" target=\"_blank\" rel=\"noreferrer noopener\">Latest News<\/a> section of the website and emailed to members on the mailing list.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Sessions for you &#8211; the people working in Care Homes<\/h4>\n\n\n\n<p class=\"has-text-align-center\">We aim for the forum to be shaped over time by you, the Care Homes, telling us what you want to use the forum for and what you would find helpful so feedback and suggestions are always welcome; please <a href=\"mailto:loth.carehomesqistandards@nhs.scot\" target=\"_blank\" rel=\"noreferrer noopener\">email the Quality Improvement Team for Care Homes and Primary Care Settings<\/a>.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Do you have questions, want an invite or want to speak at a forum?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">For more information, to join the mailing list, receive an invite to sessions or contribute to future sessions please do not hesistate to&nbsp;<a href=\"mailto:loth.carehomesqistandards@nhs.scot\" target=\"_blank\" rel=\"noreferrer noopener\">email the Quality Improvement Team for Care Homes and Primary Care Settings<\/a>&nbsp;who host the forum.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"Quality-Improvement-Resources\"><h2 id=\"at-6015\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Quality Improvement Resources<\/h2><div id=\"ac-6015\" class=\"c-accordion__content\">\n<div class=\"wp-block-group alignwide has-light-accent-grey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Whatever your interest in quality improvement is, the following resources will provide you with a wealth of information, including:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>What quality improvement involves<\/li>\n\n\n\n<li>Courses you can take to learn quality improvement methodology<\/li>\n\n\n\n<li>Resources for carrying out your own quality improvement project<\/li>\n\n\n\n<li>Seeing the methods we (the <a href=\"https:\/\/services.nhslothian.scot\/carehomes\/quality-improvement-team\/\">Quality Improvement Team for Care Homes and Primary Care Settings<\/a>) may use when working with a Care Home or related team.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Turas\">Turas<\/h4>\n\n\n\n<p class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Some links on this webpage may require you to log into TURAS to view content &#8211; do not worry anyone can have a TURAS account and you can sign up using the link below.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/nhsefs.b2clogin.com\/nhsefs.onmicrosoft.com\/b2c_1a_turas_signup_prd\/oauth2\/v2.0\/authorize?client_id=c012c0a5-88e3-4681-a9d9-617ba36d2011&amp;redirect_uri=https%3A%2F%2Fturasdashboard.nes.nhs.scot%2F&amp;response_type=id_token&amp;scope=openid&amp;state=OpenIdConnect.AuthenticationProperties%3DP8wz4gnFZOCih9DVCVq26zdiot0hD9jDXm9hHJpz5va44vbV2al1OoAv68wzzWuVDQBuHB-gCayIEOX7DkfnNSOBhZc8wvee_RgA4P8jIHi5utVdOuxvHYDhS32WMHl46nr_GGayzyyawhh2dswpHCLFcqt3dYvNBCjvOEOuSYnl2jdCLIxducF8ALtbvh3k&amp;response_mode=form_post&amp;nonce=638235615375830241.NjhiOGE2NzMtYzM3Zi00YmZmLWI0YjYtYzk5M2FmMTkxMDJmMmEyYjg5YTktZjY0MC00YmRhLTllNzktMDgyMTUxYWI3NWQx&amp;OpenIdApplicationId=0c6117db-8794-474c-8596-c91798d4538a&amp;x-client-SKU=ID_NET461&amp;x-client-ver=5.3.0.0\" target=\"_blank\" rel=\"noreferrer noopener\">sign up to turas<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60113\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Care Inspectorate &#8211; How we support improvement<\/h2><div id=\"ac-60113\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>It has information on:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>Improvement support section \u2013 including a 6 part online course for improving supporting older people to live active healthy lives<\/li>\n\n\n\n<li>Improvement guidance, advice and resources<\/li>\n\n\n\n<li>Documents such as \u2013 Supporting Improvement it\u2019s Everyone\u2019s Business<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/hub.careinspectorate.com\/how-we-support-improvement\/\" target=\"_blank\" rel=\"noreferrer noopener\">care inspectorate &#8211; how we support improvement page<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60114\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Health Care Improvement \u2013 ihub<\/h2><div id=\"ac-60114\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\">Details on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current projects for improvement within healthcare settings<\/li>\n\n\n\n<li>Tools and resources made from the above projects \u2013 for making specific improvements in certain areas<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ihub.scot\/\" target=\"_blank\" rel=\"noreferrer noopener\">iHub website<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60115\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Healthcare Quality Improvement Partnership<\/h2><div id=\"ac-60115\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Three e-learning modules:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>Definition of Clinical Quality<\/li>\n\n\n\n<li>Quality Improvement Principles<\/li>\n\n\n\n<li>Use of Quality Improvement Tools<\/li>\n<\/ul>\n\n\n\n<p class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">There is a short certificated self assessment following completion of the modules to test your knowledge.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/elearning.hqip.org.uk\/9100-welcome\/\" target=\"_blank\" rel=\"noreferrer noopener\">HealthCare Quality improvement partnership course<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60116\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Lothian Quality Academy \u2013 Tools and Resources<\/h2><div id=\"ac-60116\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>It has information on:<\/p>\n\n\n\n<ul style=\"font-style:normal;font-weight:400\" class=\"wp-block-list has-regular-font-size\">\n<li>The quality improvement process<\/li>\n\n\n\n<li>Quality improvement tools<\/li>\n\n\n\n<li>Examples and videos of quality improvement work<\/li>\n\n\n\n<li>Quality improvement information for Patient Experience<\/li>\n\n\n\n<li>Quality Improvement Information for Staff experience<\/li>\n\n\n\n<li>Online courses you or your staff could do for learning more about quality improvement and undertaking project<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/qilothian.scot.nhs.uk\/resources-new\" target=\"_blank\" rel=\"noreferrer noopener\">lothian quality academy<br>tools and resources page<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60117\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">NES Quality Improvement Zone<\/h2><div id=\"ac-60117\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Site run by NHS Education for Scotland (NES) Quality Improvement team. It has information on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">The quality improvement process<\/li>\n\n\n\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Quality improvement tools<\/li>\n\n\n\n<li class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Online courses you or your staff could do for learning more about quality improvement and undertaking projects<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.nes.nhs.scot\/741\/quality-improvement-zone\" target=\"_blank\" rel=\"noreferrer noopener\">nes quality <br>improvement zone<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\"><h2 id=\"at-60118\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">NES Quality Improvement Zone: Learner Pathways<\/h2><div id=\"ac-60118\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">The QI learner pathways have been designed to offer flexible learning for people working in public services, including health and social care, education, and beyond.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Kickstart QI<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Kickstart QI is a single eLearning module to introduce learners to  QI; it is open to anyone with a Turas account.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Visit the Kickstart Qi Page on turas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">QI Essentials<\/h4>\n\n\n\n<p class=\"has-text-align-center\">QI essentials is a series of 4 modules which aims to provide knowledge on core quality improvement methods and tools. This course is for anyone who is or plans to be involved in improvement activity and change in their workplace.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\">Visit the Qi essentials page on turas<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"true\" data-scroll-offset=\"0\" id=\"SSSC\"><h2 id=\"at-60119\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Scottish Social Services Council (SSSC)<\/h2><div id=\"ac-60119\" class=\"c-accordion__content\">\n<div class=\"wp-block-group has-light-accent-green-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">SSSC have produced a quality improvement (QI) learning resource to help you improve the quality of outcomes for people who use services.&nbsp;<br><br>The resource includes information on SSSC courses, QI resources and videos demonstrating how QI tools and techniques have supported services in Scotland to improve how they deliver services to the people that matter most.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/lms.learn.sssc.uk.com\/resources\/quality-improvement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visit the SSSC Qi Webpage<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-regular-font-size\" style=\"font-style:normal;font-weight:400\">Page updated July 2025 HS<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The term quality improvement (QI) may sound a little intimidating but this page aims to dispel that feeling by giving you a basic introduction to quality improvement so you can understand more about it and what it involves. The page has been created by NHS Lothians Quality Improvement Team for Care Homes and Primary Care<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":598,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-templates\/mainmenuvertical.php","meta":{"footnotes":""},"categories":[],"class_list":["post-601","page","type-page","status-publish","hentry"],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"","author_link":"https:\/\/services.nhslothian.scot\/carehomes\/author\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"The term quality improvement (QI) may sound a little intimidating but this page aims to dispel that feeling by giving you a basic introduction to quality improvement so you can understand more about it and what it involves. The page has been created by NHS Lothians Quality Improvement Team for Care Homes and Primary Care","_links":{"self":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/comments?post=601"}],"version-history":[{"count":24,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/601\/revisions"}],"predecessor-version":[{"id":13831,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/601\/revisions\/13831"}],"up":[{"embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/pages\/598"}],"wp:attachment":[{"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/media?parent=601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/services.nhslothian.scot\/carehomes\/wp-json\/wp\/v2\/categories?post=601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}